Privacy Policy

At Social Monkey Memories (memory.socialmonkey.club), we understand that your event photos and videos are deeply personal. This Privacy Policy is designed to clearly explain how we collect, process, and protect your data so your memories remain safe and private.

When you log in or interact with the platform, we collect your authentication details (such as email address or social login profile) to verify your identity and manage secure gallery access.

We collect photos and videos uploaded to event galleries and may process associated metadata, such as timestamps or file information, to store, organize, secure, and display the media. Avoid uploading content or metadata that you do not have permission to share.

To power People Search, our systems process submitted images to detect faces and create or use face-related mappings to return likely matching photos within a particular event. Face-related information can be sensitive. Matching may be inaccurate or incomplete. Contact info@socialmonkey.club if you have questions or wish to request removal of a face mapping.

We may collect usage and security data such as IP addresses, browser and device information, access logs, and engagement metrics. Where downloads are available, we may record download requests, timestamps, file or gallery identifiers, and technical information needed to deliver downloads, troubleshoot issues, prevent abuse, and monitor service performance and costs.

We use information to provide and operate the service, host and display event media, authenticate users, manage gallery permissions, enable event-specific People Search, deliver requested downloads, respond to support and removal requests, and protect the platform from fraud, abuse, and security incidents.

We may use aggregated or de-identified usage trends, where appropriate, to diagnose errors, improve performance, understand feature usage, protect the service, and develop the memory-sharing experience. We do not represent data as anonymous if it can still reasonably identify a person.

We may use your contact information to send service-related messages, security notices, updates about galleries or events you follow, responses to your requests, and material changes to our policies. Any optional promotional communications should be handled in accordance with applicable law and the preferences or consent choices available to you.

Photos and videos in an event gallery may be visible to users authorized for that gallery and to relevant event organizers or administrators. Visibility depends on the gallery's settings and access rules. Before uploading, consider who can access the gallery. If downloads are enabled, an authorized viewer may save a copy that Social Monkey cannot later retrieve from that viewer's device.

We may use service providers, including cloud hosting and storage providers such as Amazon Web Services, to operate the platform, store media, process requests, and maintain security. Providers may process information on our behalf for these purposes and subject to applicable contractual, security, and legal requirements. The actual providers used may change as the service evolves.

When you request a download, the platform may generate a temporary, access-controlled download link or process the file through our service providers. Anyone who obtains a valid link may be able to use it while it remains valid, so avoid sharing restricted download links. We use technical controls intended to limit unauthorized access, but no online system can guarantee that a file will not be copied or redistributed after it has been downloaded.

We do not sell or rent personal data, photos, or face-related information to third-party marketers or data brokers. We may disclose information to service providers operating the platform, when you direct us to share it, when necessary to protect users or the service, or when disclosure is required or permitted by applicable law.

Our facial recognition technology is sandboxed to individual events. We do not build cross-event biometric profiles or track your identity across the broader internet.

If you wish to be excluded from facial search results or request removal of face mappings associated with an event, contact info@socialmonkey.club. We may need to verify the request and identify the relevant event before taking action. We will review the request and respond in accordance with applicable law and operational requirements.

We use technical and organizational measures intended to protect personal information and media, which may include access controls, secure authentication, and encryption where implemented. No method of transmission, storage, or access control is completely secure, and we cannot guarantee absolute security. Please report suspected unauthorized access to info@socialmonkey.club.

We retain event galleries and associated data for as long as reasonably needed to provide the service under the applicable organizer arrangement, unless a different period is disclosed or required by law. Download and security logs may be retained for a limited period needed for security, troubleshooting, abuse prevention, and legal compliance. Retention may also be necessary to resolve disputes or meet legal obligations. You may request deletion, but we may need to assess the request in light of applicable law, technical constraints, and legitimate obligations to organizers or rights holders.

The website or its service providers may use cookies, local storage, or similar technologies needed for sign-in, session management, security, preferences, and performance. If analytics or optional technologies are used, the applicable settings and choices will depend on the tools implemented on the website. You can manage cookies through your browser, although blocking essential technologies may affect some features.

The platform may link to or rely on third-party services. Those services operate under their own privacy terms, and Social Monkey is not responsible for the privacy practices of independent third parties. Review their policies before using them.

Subject to applicable law and verification of your identity, you may request access to personal information associated with you, correction of inaccurate information, or deletion of certain information. You may also request review of face-related mappings or report a photo that raises a privacy concern. Some information may need to be retained where the law permits or requires it, or where it is needed to resolve a dispute or maintain service security.

To exercise a privacy right, request deletion or media removal, ask about People Search, or raise a question about this policy, email info@socialmonkey.club. Please identify the relevant event or gallery and provide enough information for us to assess your request. We may ask for reasonable verification before acting.

We may update this Privacy Policy as the service, our data practices, or applicable requirements change. We will update the policy on this page and, where a change materially affects users, take reasonable steps to provide notice. The date of the latest update should be displayed by the website when that functionality is available.